TRAINING CENTER DEPARTMENT
HOSPITALITY SOP DEVELOPMENT
Standard Operating Procedure (SOP) Definition
A Standard Operating Procedure (SOP) is a set of written instructions of a routine or repetitive activity that must be followed to run a hotel. SOP helps in maintaining quality and consistency of service and standards of the hotel.
The development and use of SOPs are an integral part of a successful quality system as it provides individuals with the information to perform a job properly, and facilitates consistency in the quality and integrity of a product. It is a must that all newly recruited hotel staff should be given training on hotel SOP. In addition, the hotel training or HRD department should maintain and document all procedures.